Sisu Group is a fast growing iGaming startup with offices in Tallinn and Malaga, and over 150 team members. We are on a mission to revolutionize iGaming and sports betting by creating the next-generation platform and products. Our offerings are 100% cloud-based, capable of seamless scaling across different regions and brands. So far in 2024, we have successfully launched two brands, ReSpin and Epicbet, on our proprietary platform. Sisu Group is founded by iGaming veteran Jan Svendsen, who previously founded Coolbet, NordicBet and Triobet. The majority of the company is owned by staff, with secured funding totalling €21M.

We are looking for a Customer Support Specialist who has a positive and customer centric attitude to join our team. As a Customer Support Specialist, you will provide outstanding service to our clients via chat and email. 

You will also collaborate with all other teams within the company to ensure customer satisfaction and loyalty. In addition, you will have the chance to learn new skills and grow your career within the organization.

As a Customer Support Specialist, you will:

• Respond to customer inquiries and issues in a timely and professional manner via chat and email.

• Collaborate with other teams and departments to solve customer queries, enhance operational efficiency, and improve customer experience.

• Provide feedback and suggestions to improve our products and processes based on customer insights.

• Maintain a positive and customer centric attitude at all times and uphold our company values.

• Work flexible evening shifts that may include public holidays and weekends according to business needs.

What You Bring To The Role:

• Excellent verbal and written communication skills in English and Spanish.

• A strong sense of empathy and a problem-solving attitude.

• Ability to work independently and as part of a team.

• Able to take ownership and initiative of customer cases and things that can improve the department.

• Customer service experience, preferably in an online gaming company or a crypto company.

Location: You are based in or willing to relocate to Tallinn, Estonia, where our office is located, working hybrid - 4 in the office and a day remote.
Starting date: ASAP

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Company culture and benefits:

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage our employees to be proactive and take ownership of their work, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation.