Sisu Group is a fast growing iGaming startup with offices in Tallinn and Malaga, and over 150 team members. We are on a mission to revolutionize iGaming and sports betting by creating the next-generation platform and products. Our offerings are 100% cloud-based, capable of seamless scaling across different regions and brands. So far in 2024, we have successfully launched two brands, ReSpin and Epicbet, on our proprietary platform. Sisu Group is founded by iGaming veteran Jan Svendsen, who previously founded Coolbet, NordicBet and Triobet. The majority of the company is owned by staff, with secured funding totalling €21M.

We’re hiring a Team Leader to run daily operations in our Chile-based Customer Support team. You’ll lead and mentor the team, manage escalations, and ensure high-quality service. This role includes setting up and managing the local office, supporting hiring, and handling onsite matters. You’ll collaborate across departments, help with scheduling (including evenings and weekends), and jump in during busy times.

In addition to leading the Chile team, you’ll also support coordination and alignment with our European offices in Estonia and Spain, ensuring smooth cross-office collaboration and consistent service standards across locations.

As a Customer Support Team Lead:

What You Bring To The Role:

• 2+ years in a relevant role, ideally in iGaming or customer support.

• Excellent verbal and written communication skills in English and Spanish languages.

• Previous experience managing a team in an office setting is a big plus.

• Willingness to temporarily relocate to Tallinn, Estonia for a 1–2 month training period.

• Strong tech skills and confidence working with various platforms and tools.

• Well-organized, detail-oriented, and able to multitask under pressure.

• A team player with initiative, strong ethics, and a problem-solving mindset.
  
  

You will be responsible for:

• Help set up and manage our Chile office - you’ll be the go-to person on site.

• Build and lead a top-notch Customer Support team with guidance from our global leads.

• Coach, support, and inspire your team to deliver great service every day.

• Onboard and train new joiners, keeping everyone up to speed on tools, products, and updates.

• Handle escalations like a pro and keep things running smoothly.

• Make sure support processes are followed and always looking for ways to improve them.

• Keep an eye on quality and performance, giving feedback that helps your team grow.

• Act as the bridge between your team and other departments to solve customer issues fast.

• Help with scheduling and jump in during busy times when needed.

• Pitch in on cool extras like chatbot updates, the Help Center, and fun team activities.

• Be flexible – shifts may include evenings, weekends, or holidays when needed.
  
  

Location: Santiago, Chile

Starting date: ASAP

Employment type: Consultancy (B2B agreement)

Company culture and benefits:

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage our employees to be proactive and take ownership of their work, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation.